Rocky Mountain Care - Spring Hollow Assisted Living and Memory Care
92 South 800 East, Orem, UT 84097
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Contact them directly
- (385) 497-5100
- 92 South 800 East, Orem, UT 84097
- https://springhollowassistedliving.com/
- License
- Licensed Assisted Living Facility (Type II)
- Capacity
- 32 residents
- Phone
- (385) 497-5100
- County
- Utah County
- Website
- Visit their website →
- Availability
- Not specified
- Setting
- Medium (30-75 residents)
About
An assisted living and memory care community in Orem operated by Rocky Mountain Care, offering medication management and a dedicated memory care program.
From the facility's website · seen Sep 6, 2026 · not confirmed by the facility
Amenities
- Lush gardens
- Gazebo
- Accessible bathrooms with showers
From the facility's website · seen Sep 6, 2026 · not confirmed by the facility
State inspection record
Findings corrected
9 findings in the state’s three-year record, none of them rated High or Extreme.
- At least one finding came from a complaint investigation.
Most licensed Utah communities have 1 or fewer citations in the state’s three-year record.
A citation is the more serious of the two notices Utah issues for a rule out of compliance. The lesser one, a warning, is not published by the state, so nothing on this record is at that level.
Utah assigns each finding a risk level — Low, Moderate, High or Extreme — based on the likelihood and severity of harm that could result if a rule is out of compliance.
How to read this record →May 4, 2026 · Unannounced, Annual Inspection
No citations from this inspection.
April 28, 2025 · Follow-Up Inspection
No citations from this inspection.
March 20, 2025 · Complaint, Investigation Inspection
Moderate Provider shall protect each client(R380-80-4(1))
The licensee was out of compliance with R380-80-4(1) by not protecting each client from mistreatment. During the inspection, the licensor reviewed 1 employee’s file and observed a facility corrective action form, dated November 18, 2024, which had allegations of the employee mistreating a resident.
How was this corrected? On April 28, 2025, the licensor verified that each client was protected from mistreatment, as stated by rule.
Corrected on April 28, 2025, verified by the state.
Moderate Provider shall protect each client(R380-80-4(1))
The licensee was out of compliance with R380-80-4(1) by not protecting each client from neglect. During the inspection, the licensor reviewed 1 employee’s file and observed a facility corrective action form, dated January 14, 2025, which had allegations of the employee being neglectful.
How was this corrected? On April 28, 2025, the licensor verified that each client was protected from neglect, as stated by rule.
Corrected on April 28, 2025, verified by the state.
Moderate Provider shall protect each client(R380-80-4(1))
The licensee was out of compliance with R380-80-4(1) by not protecting each client from neglect. During the inspection, the licensor reviewed 1 employee’s file and observed a facility corrective action form, dated November 18, 2024, which included allegations of the employee being neglectful.
How was this corrected? On April 28, 2025, the licensor verified that each client was protected from neglect, as stated by rule.
Corrected on April 28, 2025, verified by the state.
Moderate Critical incidents reporting requirements(R380-600-7(16)(a)-(d))
The licensee was out of compliance with R380-600-7(16)(a) by not ensuring that the licensee submitted a report of critical incident to the office in a format required by the office within one business day of the critical incident occurrence. During the inspection, the licensor reviewed 1 employee’s file and observed a facility corrective action form, dated November 18, 2024, which had allegations of the employee mistreating a resident. The corresponding critical incident was not found in the department’s system.
How was this corrected? On April 28, 2025, the licensor verified that the licensee submitted a report of critical incident to the office in a format required by the office within one business day of the critical incident occurrence, as stated by rule.
Corrected on April 28, 2025, verified by the state.
Moderate Critical incidents reporting requirements(R380-600-7(16)(a)-(d))
The licensee was out of compliance with R380-600-7(16)(a) by not ensuring that the licensee submitted a report of critical incident to the office in format required by the office within one business day of the critical incident occurrence. During the inspection, the licensor reviewed 1 employee’s file and observed a facility corrective action form, dated January 14, 2025, which had allegations of the employee being neglectful. The corresponding critical incident was not found in the department’s system.
How was this corrected? On April 28, 2025, the licensor verified that the licensee submitted a report of critical incident to the office in a format required by the office within one business day of the critical incident occurrence, as stated by rule.
Corrected on April 28, 2025, verified by the state.
Moderate Critical incidents reporting requirements(R380-600-7(16)(a)-(d))
The licensee was out of compliance with R380-600-7(16)(a) by not ensuring that the licensee submitted a report of critical incident to the office in format required by the office within one business day of the critical incident occurrence. During the inspection, the licensor reviewed 1 employee’s file and observed a facility corrective action form, dated November 18, 2024, which had allegations of the employee being neglectful. The corresponding critical incident was not found in the department’s system. The licensee did not submit a report of a critical incident to the office within one business day of the critical incident occurrence.
How was this corrected? On April 28, 2025, the licensor verified that the licensee submitted a report of critical incident to the office in a format required by the office within one business day of the critical incident occurrence, as stated by rule.
Corrected on April 28, 2025, verified by the state.
Moderate Residents Rights(R432-270-10(5)(a)-(x))
The licensee was out of compliance with R432-270-10(5)(c) by not ensuring that residents were free of chemical and physical restraint. During the inspection, 1 resident was not protected from physical restraint.
How was this corrected? On April 28, 2025, the licensor verified that residents were free of chemical and physical restraints, as stated by rule.
Corrected on April 28, 2025, verified by the state.
December 19, 2024 · Follow-Up, Additional Follow-Up Inspection
No citations from this inspection.
December 2, 2024 · Follow-Up, Additional Follow-Up Inspection
Low Emergency Supplies(R432-270-26(10)(a)-(g))
The provider was out of compliance with this rule by not ensuring that the provider had in-house equipment and supplies required in an emergency including: emergency heating equipment and an emergency radio. During the inspection, the aforementioned items were not supplied in-house. This non-compliance was previously cited on 8/7/2024 and 10/8/2024.
How was this corrected? On 12/19/2024, the licensor verified that the facility had the required in-house emergency supplies, as stated in rule.
Corrected on December 19, 2024, verified by the state.
November 27, 2024 · Follow-Up Inspection
No citations from this inspection.
October 8, 2024 · Follow-Up Inspection
Low Type II Hospice Patients(R432-270-11(10)(a)-(c))
The provider was out of compliance with this rule by not retaining a copy of the physician's diagnosis and orders for care for all hospice residents. During the inspection, 1 hospice resident did not have a copy of the physician's diagnosis and orders for care on file. This noncompliance was previously cited on 1/29/2024 and 8/7/2024.
How was this corrected? On 10/8/2024, the licensor verified that the facility included hospice orders and plans of care in the resident's file, as stated by rule.
Corrected on October 8, 2024. The state accepted it without a return visit.
August 7, 2024 · Unannounced, Annual Inspection
No citations from this inspection.
June 11, 2024 · Follow-Up Inspection
No citations from this inspection.
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