Reaching Desert Willows Memory Care
Desert Willows Memory Care is not on Latter Years yet, so nobody there can answer a message or a tour request through us. Ask us to introduce you and a person here will call them for you, then tell you what they say.
Contact them directly
- (435) 628-2262
- 333 East 1160 South, Saint George, UT 84770
- https://12oaks.net/senior-living-communities/desert-willows-memory-care/
- License
- Licensed Assisted Living Facility (Type II)
- Capacity
- 48 residents
- Phone
- (435) 628-2262
- County
- Washington County
- Website
- Visit their website →
- Availability
- Not specified
- Setting
- Standalone community · Medium (30-75 residents)
- From the facility's website · seen Sep 6, 2026 · not confirmed by the facility
About
A secured 12 Oaks Senior Living memory care community in St. George for residents with Alzheimer's and dementia, with full-kitchen apartments and a courtyard.
From the facility's website · seen Sep 6, 2026 · not confirmed by the facility
Amenities
- Private bathrooms with walk-in showers
- Weekly housekeeping
- Weekly laundry service
- In-residence emergency call system
From the facility's website · seen Sep 6, 2026 · not confirmed by the facility
State inspection record
Serious findings recent or open
3 serious findings in the state’s three-year record, most recently in 2026.
- One correction the state has not yet verified.
- The state visited on a conditional or monitoring inspection earlier in this three-year window.
- The same rule was cited on more than one visit. Utah treats a repeat as more serious than a first instance.
- At least one finding came from a complaint investigation.
- The state assessed $11,750 in penalties. Utah fines a community for a repeat citation, or when noncompliance caused harm or was likely to.
Most licensed Utah communities have 1 or fewer citations in the state’s three-year record.
A citation is the more serious of the two notices Utah issues for a rule out of compliance. The lesser one, a warning, is not published by the state, so nothing on this record is at that level.
Utah assigns each finding a risk level — Low, Moderate, High or Extreme — based on the likelihood and severity of harm that could result if a rule is out of compliance.
How to read this record →July 29, 2026 · Unannounced, Annual Inspection
No citations from this inspection.
January 14, 2026 · Investigation Inspection
High Critical incidents reporting requirements(R380-600-7(16)(a)-(e))
The provider was out of compliance with R380-600-7(16)(b) by not ensuring any allegation of an incident of abuse of a client is reported to Adult Protective Services (APS) and law enforcement within 24 hours. During the investigation inspection, the evidence substantiated that the provider was made aware of abuse allegations. The provider was made aware of the allegations on December 13, 2026 and reported to law enforcement on December 16, 2026. The provider did not submit a report to APS.
The state has not yet verified this correction. · $200 penalty
September 10, 2025 · Follow-Up Inspection
No citations from this inspection.
June 2, 2025 · Follow-Up Inspection
No citations from this inspection.
March 10, 2025 · Follow-Up, Additional Follow-Up Inspection
No citations from this inspection.
January 30, 2025 · Follow-Up, Additional Follow-Up Inspection
Low Written Resident Agreement(R432-270-11(8)(a)-(g))
The provider was out of compliance with this rule by not ensuring that resident's admission agreement included a notice that the department has the authority to examine resident records to determine compliance with licensing requirements. During the inspection, 6 resident agreements did not have the aforementioned notice. This non compliance was previously cited on the 9/25/2024, 11/25/2024 and 12/19/2024 inspections.
How was this corrected? On March 10, 2025, the Licensor verified that resident's admission agreement included a notice that the department has the authority to examine resident records to determine compliance with licensing requirements, as stated in rule
Corrected on March 10, 2025, verified by the state. · $600 penalty
Low Resident's Legal Rights(R432-270-10(2)(a)-(b))
The provider was out of compliance with this rule by not ensuring that each resident received a written description of the residents legal rights upon admission, that included a statement that the resident may file a complaint with the state long-term ombudsman and any other advocacy group concerning resident abuse, neglect, or misappropriation of resident property in the facility. During the inspection, 6 residents admission files were reviewed and did not include aforementioned. This non compliance was previously cited on the 9/25/2024, 11/25/2024, and 12/19/2024 inspections.
How was this corrected? On March 10, 2025 the Licensor verified that each resident received a written description of the residents legal rights upon admission, that included a statement that the resident may file a complaint with the state long-term ombudsman and any other advocacy group concerning resident abuse, neglect, or misappropriation of resident property in the facility, as stated in rule.
Corrected on March 10, 2025, verified by the state. · $600 penalty
December 19, 2024 · Follow-Up, Additional Follow-Up Inspection
Low Resident's Legal Rights(R432-270-10(2)(a)-(b))
The provider was out of compliance with this rule by not ensuring that each resident received a written description of the residents legal rights upon admission, that included a statement that the resident may file a complaint with the state long-term ombudsman and any other advocacy group concerning resident abuse, neglect, or misappropriation of resident property in the facility. During the inspection, 6 residents admission files were reviewed and did not include aforementioned. This non compliance was previously cited on the 9/25/2024 and 11/25/2024 inspections.
How was this corrected? On March 10, 2025 the Licensor verified that each resident received a written description of the residents legal rights upon admission, that included a statement that the resident may file a complaint with the state long-term ombudsman and any other advocacy group concerning resident abuse, neglect, or misappropriation of resident property in the facility, as stated in rule.
Corrected on March 10, 2025, verified by the state.
Low Written Resident Agreement(R432-270-11(8)(a)-(g))
The provider was out of compliance with this rule by not ensuring that resident's admission agreement included a notice that the department has the authority to examine resident records to determine compliance with licensing requirements. During the inspection, 6 resident agreements did not have the aforementioned notice. This non compliance was previously cited on the 9/25/2024 and 11/25/2024 inspections.
How was this corrected? On March 10, 2025, the Licensor verified that resident's admission agreement included a notice that the department has the authority to examine resident records to determine compliance with licensing requirements, as stated in rule
Corrected on March 10, 2025, verified by the state.
November 25, 2024 · Follow-Up Inspection
No citations from this inspection.
September 25, 2024 · Unannounced, Annual Inspection
No citations from this inspection.
July 11, 2024 · Conditional, Monitoring Inspection
No citations from this inspection.
June 10, 2024 · Conditional, Monitoring Inspection
No citations from this inspection.
May 6, 2024 · Conditional, Monitoring Inspection
No citations from this inspection.
April 16, 2024 · Conditional, Monitoring Inspection
No citations from this inspection.
April 1, 2024 · Conditional, Monitoring Inspection
No citations from this inspection.
February 27, 2024 · Conditional, Monitoring Inspection
No citations from this inspection.
January 25, 2024 · Complaint, Focus Inspection, Complaint, Investigation Inspection
High Qualified direct care personnel(R432-270-9(1)(a)-(e))
The provider was out of compliance with this rule by not ensuring that qualified direct-care personnel were on the premises 24 hours a day to meet residents needs as determined by the resident's assessment and service plans. During the inspection, the provider did not ensure that qualified direct- are staff were on premises 24 hours a day to meet the needs of the residents.
How was this corrected? On 2/27/2024, the licensor verified that qualified direct-care personnel were on the premises 24 hours a day to meet residents' needs as determined by the residents' assessment and service plans, as stated in rule.
Corrected on February 27, 2024, verified by the state. · $200 penalty
Extreme Administrator Duties(R432-270-8(1)(a)-(p))
The provider was out of compliance with this rule by not ensuring the administrator: was on the premises enough hours in the business day, and at other times as necessary, to manage and administer the facility; review at least quarterly every injury, accident, and incident to a resident or employee and document appropriate corrective action; maintain a log indicating any significant change in a resident's condition and the facilities action or response; complete an investigation when there was reason to believe a resident had been subjected to abuse, neglect, or exploitation in accordance with Section 62A-3-305, and document appropriate action if the alleged violation was verified and by not conducting and documenting regular inspections of the facility to ensure it was safe from potential hazards. During the inspection, it was discovered that a resident accessed the kitchen through unlocked doors, became trapped in the facility's commercial kitchen freezer and later expired.
How was this corrected? On 2/27/2024, the licensor verified that an Administrator was on the premises enough hours during the day to review incident reports, keep a significant change log, and to complete investigations of abuse when required to do so, as stated in rule.
Corrected on February 27, 2024, verified by the state. · $10,000 penalty
Moderate Type II RN Nursing Services(R432-270-15(3)(a)-(c))
The provider was out of compliance with this rule by not having a current contract with a registered nurse to provide or supervise nursing services to include: nursing assessment on each resident; general health monitoring of each resident; routine nursing tasks, including those that may be delegated to unlicensed assistive personnel in accordance with Section R156-31B-701. During the inspection, the provider was not able to provide a current contract with a registered nurse to provide and delegate nursing assessment, medication administration delegation, for residents who could not self-medicate or self-direct medication, and general health monitoring of each resident.
How was this corrected? On 2/27/2024, the licensor verified that the facility contracted with a registered nurse to supervise nursing services to include, resident assessments, health monitoring, and routine nursing tasks, as stated in rule.
Corrected on February 27, 2024, verified by the state. · $150 penalty
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